My cashback has not been tracked / is missing. What do I do? : Zingoy Support

How can we help you today?

Modified on: Mon, 29 Jun, 2026 at 12:41 PM

First, wait at least 48 hours from the shipment date (not order date) and check your reports at https://www.zingoy.com/reports.

If still missing after 48 hours, contact support with:

• Order ID (from the merchant's website or email)

• Invoice showing: order date, item details, amount, shipment date

• Contact: support@zingoy.com or Whatsapp Chat Support (Mon–Fri, 10am–6pm)

Note: Merchants do not always confirm missing cashback, the final decision rests with the merchant.

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