Zingoy Support
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WhatsApp chat support number 6390063000
Knowledge base
Frequently asked questions
General
3
I want to know if I can redeem my voucher for cash
I want to talk to an agent
I was defrauded — someone used Zingoy to scam me. Can Zingoy help me stop or reverse the transaction?
Buy Gift Card
7
How does cashback work when I buy a gift card on Zingoy?
I bought a gift card but it hasn't been delivered yet. How long does it take?
I bought a premium gift card from Zingoy and it is not working. What do I do?
My gift card has expired. Can I get a replacement or refund?
I placed a gift card order by mistake. Can I cancel it?
View all 7
Sell Gift Cards
6
How do I sell my gift card on Zingoy?
What fees does Zingoy charge for selling a gift card?
How do I become a Verified Seller? What are the benefits?
I sold a gift card. When will I receive my payment?
I listed my gift card but it is not visible on the Zingoy website. Why?
View all 6
Referral Queries
1
How does the Zingoy referral program work? What do I earn?
Shop and Earn cashback
12
How does cashback tracking work when I shop through Zingoy?
What should I do before shopping through Zingoy to make sure I get cashback?
My cashback has not been tracked / is missing. What do I do?
My cashback is still pending / not validated after 45–60 days. Why?
My cashback was rejected. Why? What can I do?
View all 12
Account related
10
My Zingoy wallet is locked / blocked. Why?
I forgot my Zingoy password. How do I reset it?
I no longer have access to my registered email. How do I log in to my Zingoy account?
Why has my Zingoy account been blocked or suspended?
My account is blocked. How do I appeal or get it unblocked?
View all 10
General query
4
How do I create a new account on Zingoy?
What are Zingoy Coins and how do they work?
I am a company and need to buy gift cards in bulk for employees / R&R / festive gifting. How do I proceed?
How do I contact Zingoy support? What are the support hours?
Gift card Dispute
3
I bought a gift card and it is not working / already used. What do I do?
I used a gift card at the merchant's website and the amount was deducted but the transaction failed. What happens?
A buyer raised a dispute against my gift card listing. What happens now?
Payment related
3
My payment failed while buying a gift card. Was money deducted from my account?
What payment methods are accepted on Zingoy for buying gift cards?
Can I pay using an international credit or debit card on Zingoy?