Zingoy Support

General 3

• I want to know if I can redeem my voucher for cash
• I want to talk to an agent
• I was defrauded — someone used Zingoy to scam me. Can Zingoy help me stop or reverse the transaction?

Buy Gift Card 7

• How does cashback work when I buy a gift card on Zingoy?
• I bought a gift card but it hasn't been delivered yet. How long does it take?
• I bought a premium gift card from Zingoy and it is not working. What do I do?
• My gift card has expired. Can I get a replacement or refund?
• I placed a gift card order by mistake. Can I cancel it?

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Sell Gift Cards 6

• How do I sell my gift card on Zingoy?
• What fees does Zingoy charge for selling a gift card?
• How do I become a Verified Seller? What are the benefits?
• I sold a gift card. When will I receive my payment?
• I listed my gift card but it is not visible on the Zingoy website. Why?

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Referral Queries 1

• How does the Zingoy referral program work? What do I earn?

Shop and Earn cashback 12

• How does cashback tracking work when I shop through Zingoy?
• What should I do before shopping through Zingoy to make sure I get cashback?
• My cashback has not been tracked / is missing. What do I do?
• My cashback is still pending / not validated after 45–60 days. Why?
• My cashback was rejected. Why? What can I do?

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Account related 10

• My Zingoy wallet is locked / blocked. Why?
• I forgot my Zingoy password. How do I reset it?
• I no longer have access to my registered email. How do I log in to my Zingoy account?
• Why has my Zingoy account been blocked or suspended?
• My account is blocked. How do I appeal or get it unblocked?

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General query 4

• How do I create a new account on Zingoy?
• What are Zingoy Coins and how do they work?
• I am a company and need to buy gift cards in bulk for employees / R&R / festive gifting. How do I proceed?
• How do I contact Zingoy support? What are the support hours?

Gift card Dispute 3

• I bought a gift card and it is not working / already used. What do I do?
• I used a gift card at the merchant's website and the amount was deducted but the transaction failed. What happens?
• A buyer raised a dispute against my gift card listing. What happens now?

Payment related 3

• My payment failed while buying a gift card. Was money deducted from my account?
• What payment methods are accepted on Zingoy for buying gift cards?
• Can I pay using an international credit or debit card on Zingoy?